TERMS AND CONDITIONS

Last Updated: 24/11/2023

Please carefully read and understand the following Terms and Conditions (“Terms”) before using the services provided by Yellow Tyres (“we,” “our,” or “us”). These Terms govern your use of our mobile tyre-fitting and repair services, our website, and any related interactions with us.

By using our services or accessing our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services or website.

Service Agreement

• Scope: These Terms apply to all services provided by Yellow Tyres, including mobile tyre fitting, tyre repair, and any related services we may offer.
• Service Booking: To use our services, you must book an appointment either through our website or by contacting our customer service. You are responsible for providing accurate information about your location, vehicle, and service requirements.
• Vehicle Accessibility: You must ensure that our technicians have safe and unobstructed access to your vehicle for servicing. We are not responsible for any delays or inability to provide service due to vehicle inaccessibility.

Pricing and Payments

• Pricing: Our service prices are subject to change without notice. The applicable prices are those listed on our website or provided to you at the time of booking.
• Payment: Payment for our services is due at the time of service completion. We accept various forms of payment, including credit cards and electronic payment methods. You agree to provide accurate payment information and authorise us to charge the specified amount for the services provided.

Cancellations and Rescheduling

You may cancel or reschedule your service appointment by contacting our customer service. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

Warranty

• Tyre Warranty: We provide a limited warranty on new tyres installed by us. Details of the warranty coverage will be provided to you at the time of service.
• Repairs: Tyre repairs conducted by our technicians come with a limited warranty for the repaired area. Please consult with our technician for details.

Customer Responsibilities

• Cooperation: You agree to cooperate with our technicians during service and provide any necessary assistance or information as requested.
• Safety: You are responsible for ensuring the safety of our technicians while they provide service at your location.

Limitation of Liability

• Service Limitations: While we strive to provide efficient and professional service, we cannot guarantee that all tyre issues can be resolved. We are not liable for any tyre-related problems that may persist after our service.
• Indirect Damages: We are not liable for any indirect, consequential, or incidental damages, including but not limited to loss of profits, loss of data, or loss of use.

Privacy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

Changes to Terms

We may update or modify these Terms from time to time. The updated Terms will be posted on our website and will become effective immediately upon posting. It is your responsibility to review these Terms regularly to stay informed of any changes.

Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at: 0203 633 9533

Thank you for choosing Yellow Tyres. We look forward to providing you with reliable and efficient mobile tyre-fitting and repair services.