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PRIVACY POLICY

Last Updated: 24/11/2023

Introduction

Yellow Tyres (“we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile tyre-fitting services and visit our website.

Please take a moment to read this Privacy Policy to understand how your information will be handled. By using our services or providing your information, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: When you book our services, we may collect personal information such as your name, contact number, email address, and location.
  • Vehicle Information: To provide our mobile tyre fitting and repair services, we may collect details about your vehicle, including its make, model, and tyre specifications.
  • Payment Information: If you make a payment for our services, we may collect payment details, including credit card information, to process your payment securely.
  • Communication Data: We may collect records of your interactions with us, including emails, chat messages, or phone calls, for customer service and support purposes.
  • Website Usage Data: When you visit our website, we may collect data about your browsing behaviour, including your IP address, browser type, device information, and pages you visit.

How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide our mobile tyre-fitting and repair services, including scheduling appointments, dispatching technicians, and delivering tyres.
  • Communication: To communicate with you regarding your service requests, appointments, and updates related to our services.
  • Billing and Payments: To process payments for our services and manage billing records.
  • Customer Support: To respond to your inquiries, resolve issues, and provide customer support.
  • Marketing: With your consent, we may send you promotional materials, updates, and offers related to our services.
  • Analytics: To analyse website usage data to improve our website’s functionality, user experience, and content.

Information Sharing

We may share your information with:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and technicians.
  • Legal Requirements: We may disclose your information if required by law or in response to a legal request.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity.

Your Choices

You have the following choices regarding your information:

  • Access and Correction: You can request access to and correction of your personal information by contacting us.
  • Marketing Preferences: You can opt out of receiving marketing communications from us at any time by following the instructions in our emails or contacting us.
  • Cookies: You can manage your cookie preferences through your web browser settings.

Data Security

We implement security measures to protect your information, but no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect or maintain information from individuals under 16 years of age.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website, and the revised policy will be effective upon posting.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at: 0203 633 9533

Thank you for choosing Yellow Tyres. We are committed to protecting your privacy and providing you with exceptional service.